View Full Version : Some good info about Cycle Specialties!!! Spread the word!!!

03-09-2012, 05:31 PM
I just wanted to give everyone a little insight about cycle specialties, located in Taylors, Sc on Wade Hampton Boulevard. I bought a new 2012 GSXR1000 a few weeks ago and was looking to purchase a service manual. On Saturday February 18th I called cycle specialties and asked about getting some torque specs for the bolts on my bike so I could change the tires. An older gentleman answered the phone and told me he could give me all the specs if I came to the shop. And also told me he would quote me a price on an OEM Service manual. I drove to the shop and asked an older man in the shop for some help. He was very nice, and helpful. We then realized the service manual I needed was only available online. Jay Alexander then “Helped” me. The shop was not the least bit busy, but he was extremely rude. I asked him for the first torque specs on the front axle nut, he looked it up and gave me the wrong specs. He had let me behind the counter to look with him. I mentioned that those were not the specs I needed and then told me that “the program to find this info costs 100,000 dollars”. I just asked him for the other specs hoping I could get the info to work on my new bike. He looked for a few minutes, turned to me and said “Look man, I can’t sit here and shut down the entire store just to help you out. I run this place and I do not have time to deal with stuff like this.” I replied “I had called a few minutes before I drove up here and asked if I could get some torque specs, the man told me I could stop by and he would be happy to help me out. There is no reason for you to act like this towards me, if you are having trouble reading the manual just say so.” He replied “I can’t read the manual and you can hit the f$%#*ng door”. So I left. I walked back in and asked the man his name he said “Its Jay Alexander, do I need to spell it out for you a$$h@l@? You have 10 seconds to hit the f*%#*ng door.” I thought this was way out of line for a service manager, or anyone in the service industry. I was very patient the entire time, and I did not get ill about what was going on until he started cussing at me. This shop is the closest Suzuki shop to my residence, so I figured I would order my needed parts through Cycle Specialties. But I really can’t do business through Cycle Specialties if I’m going to be treated like this. I informed owner of what happened through e-mail and he did not seem concerned at all. I also talked to one of the owners relatives that I know and he said “He does that stuff all the time, it’s definitely not out of the ordinary”. I also have talked to one riding friend of mine that got his tires changed there and the bike came back missing a spacer in the rear swingarm. So I just wanted to give everyone a heads up and I would appreciate it I everyone could spread the good word to every forum, and every friend. Thanks!

04-26-2012, 08:06 PM
I have walked into that store three different times with money burning a hole in my pocket. The store was not busy and at least once I was the only customer.

Nobody ever came to ask if they could help so I have bought a jet ski and two motorcycles somewhere else.

My Dad has had a similar experience.

04-28-2012, 01:07 PM
That place is shit! I did a complaint on them a few years ago w/ the better business bureau. You should do the same.

09-13-2012, 02:58 PM
I went in looking to see a Bandit about a year ago and the guy working there looked at me like I had 3 eyes or something. I wish Suzuki would yank their franchise. If their signs mean anything they used to have other lines as well. Maybe those manufacturers wised up.

Fast Eddie
10-28-2012, 06:50 PM
I stopped in looking for accessories for friend with a Bandit. The entire service department was sitting in the lobby (sales-people seats) but since I was the first customer in months.. I felt like Mel Gibson in THUNDERDOME.
The parts department guys actually talked to me, between visits to their burger boxes. One actually was spitting fries, slaw and burger chunks into the parts books while he talked, chewed, and flipped pages.
So I was baffled, and felt like an unwelcome guest who MIGHT ask another question.

The Suzuki dealer in Seneca, SC is excellent and a rider.
Maybe Suzuki America can defer dealerhip to him.
Fast Eddie